Privacy Policy

1. Introduction

Vesper Solutions (“we,” “us,” or “our”) operates the website located at vespersolutionsglobal.com and provides B2B software and services to contractors and remodelers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, fill out a form, contact our team, or otherwise interact with our services.

We respect your privacy and are committed to protecting your personal information in compliance with applicable United States federal and state laws, including the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA/CPRA”), the Children’s Online Privacy Protection Act (“COPPA”), and the CAN-SPAM Act.

2. Information We Collect

We collect information you voluntarily provide to us, as well as limited technical information automatically collected when you visit our website.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and deliver the services you request.
• To evaluate job and partner applications.
• To operate, secure, and improve our website and offerings.
• To send you transactional emails and, where permitted, marketing communications (see Email Communications).
• To detect and prevent fraud, abuse, and security incidents.
• To comply with legal obligations and enforce our agreements.

We do not use your information for automated decision-making that produces legal or similarly significant effects about you.

4. Sharing and Disclosure

We do not sell your personal information, and we do not share it with third parties for their independent marketing purposes. We may share information with:

• Service providers that process data on our behalf, including hosting (Neon), file storage, email delivery, analytics, and AI service providers (Google Gemini for our chatbot). These providers are contractually obligated to protect your information.
• Legal and safety: where we believe in good faith that disclosure is necessary to comply with law, respond to valid legal process, or protect our rights or the safety of others.
• Business transfers: in connection with a merger, acquisition, or sale of assets, with appropriate confidentiality protections.

5. Cookies and Tracking

We use a limited set of cookies and similar technologies to operate our website and understand how visitors use it. These include:

• Strictly necessary cookies that enable core site functionality (authentication, security, session continuity).
• Analytics cookies that help us measure traffic and usage patterns in aggregate.

You can control cookies through your browser settings. Blocking strictly necessary cookies may prevent parts of the site from functioning.

6. Data Security

We implement industry-standard administrative, technical, and physical safeguards designed to protect your information, including encryption in transit (TLS), restricted access controls, and ongoing security monitoring. No method of transmission over the Internet, however, is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Job and partner application data is retained for up to 24 months unless you request earlier deletion. Aggregated or de-identified data may be retained longer.

8. Your Privacy Rights (United States)

Depending on your state of residence, you may have some or all of the following rights:

• Right to know what personal information we collect, use, and disclose.
• Right to access a copy of your personal information.
• Right to delete personal information we have collected from you.
• Right to correct inaccurate personal information.
• Right to opt out of sale or sharing for cross-context behavioral advertising. We do not sell your personal information.
• Right to limit use of sensitive personal informationto that necessary to provide the service.
• Right to non-discrimination for exercising any of the rights above.

To exercise these rights, email us at privacy@vespersolutionsglobal.com with “Privacy Request” in the subject line. We will verify your identity before responding and complete verified requests within 45 days, as required by California law.

If your request is denied, you may appeal by replying to our response. If the appeal is denied, you may contact the California Attorney General at oag.ca.gov/privacy to submit a complaint.

9. Children’s Privacy

Our services are intended for business professionals and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it promptly. Parents who believe their child has provided us with personal information may contact us at privacy@vespersolutionsglobal.com.

10. Email Communications (CAN-SPAM)

We comply with the CAN-SPAM Act. You will only receive marketing emails from us if you have opted in or we have an existing business relationship with you. Every marketing email includes an unsubscribe link and our physical mailing address. To stop receiving marketing email from us, click the “unsubscribe” link at the bottom of any marketing email or contact us at unsubscribe@vespersolutionsglobal.com. Transactional emails related to your account, applications, or services you have requested will continue regardless of any marketing opt-out.

11. Third-Party Services

Our website relies on third-party service providers, including:

• Google Gemini (chatbot assistant) - processes chat messages you send to our chatbot.
• Neon (database hosting) - stores form submissions and account data.
• Cloud hosting providers - host our website and application infrastructure.
• Email delivery providers - send transactional and marketing emails on our behalf.

These providers have their own privacy practices. We require them by contract to safeguard your information consistent with this policy.

12. International Users

Vesper Solutions is based in the United States and processes personal information in the United States. If you are accessing our services from outside the United States, you understand that your information will be transferred to, stored in, and processed in the United States, where data protection laws may differ from those in your country of residence.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top of this page indicates when this policy was last revised. Material changes will be announced by updating the effective date and, where required by law, by additional notice (such as an in-app message or email). Your continued use of our services after a change indicates your acceptance of the updated policy.

14. Contact Us

If you have any questions about this Privacy Policy or our practices, please contact us: